Terms & Conditions
GENERAL CONDITIONS FOR FAMILY FRIENDLY CARPET CLEANING SERVICES
The customer agrees not to enter the same room the Family Friendly technician is working on or has equipment in. In the interest of safety, we advise that:
For safety reasons, people and pets should be kept out of the area and away from the bucket for the duration of the works.
In addition, we ask you to advise our technicians of any potential hazards that may exist within the house or grounds prior to commencement of work. Family friendly cannot guarantee that all stains will be removed upon cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, Family Friendly cannot be responsible for any pre-existing condition that is not apparent upon visual inspection. These conditions may include but not be limited to:
CARPET CLEANING – SPECIFIC INFORMATION
Prices are subject to a maximum room size of 14 square metres. Steps are quoted per stair. Prices are subject to the condition of the carpet. Difficult stains may incur an additional charge.
UPHOLSTERY- SPECIFIC INFORMATION
Price is per seating position and subject to the condition of the upholstery. Additional charges may apply for recliners, ottomans and chaises and will be quoted as such.
LEATHER- SPECIFIC INFORMATION
Leather is subject to additional charges on normal upholstery pricing, and subject to the condition of the lounge. Family Friendly cannot be responsible for dye migration or damage due to pigmented leather not correctly sealed. Aniline and Simi Aniline leathers cannot be cleaned.
MATTRESS- SPECIFIC INFORMATION
The customer must identify any latex prior to any Family Friendly mattress cleaning service.
FABRIC PROTECTION
The customer agrees that they have been informed that there are various types of fabric protection and the type used by Family Friendly could best be described as a stain release. This means that on each type of carpet its reaction is slightly different and it is not intentionally designed for water to bead up on the carpet but for the stain that is caused by any spillage to be released from the carpet. Should the spillage or stain be a caustic, acid or dye then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.
DRAPERY/CURTAIN CLEANING
Family Friendly will not be held responsible for any unforeseen adverse conditions relating to delamination, dye movement, nor ultra violet light (UV) damage that may occur in relation to the carrying out of the service on fabric/material, even if the apparent UV damage is not visible nor ascertainable at time of providing the service. The customer acknowledges, that subject to certain fabrics and materials, shrinkage may occur up to three percent (3%) of the total curtain area and no responsibility will be accepted by Family Friendly
PAYMENT
Payment should be by Cash or Card. If payment is made by Credit Card and the transaction cannot be completed for any reason, then payment will be considered to be “On Account” per the Terms and Conditions. If an account is given and payment is not made by the due date, or payment is dishonoured or otherwise, Family Friendly reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.
CANCELLATION FEES AND SURCHARGES
Family Friendly reserves the right to charge customers a cancellation fee (minimum of $65) if adequate notice is not given for the cancellation of the booked job. Adequate notice is at the discretion of operator whom takes your call. Surcharges may be charged on jobs booked after hours, public holidays, or when more than one operator is required.
BROCHURES AND ADVERTISING MATERIAL
When stated on all advertising material the following conditions apply. Room is a maximum room size of 14 square metres. Any room larger will be classified as two rooms. Discounting of smaller spaces is up to the technician or call centre operator. Discounting of smaller spaces is not a requirement. All pricing is subject to inspection and additional charges may be incurred for stain removal, treatment of carpets or rooms that are more heavily soiled, dual process and additional services. It is up to the individual technician or call centre operator to honour any kind of advertising material that has been retained by the customer and is out of date or proven by Family Friendly records to be out of date. Family Friendly’s advertising material is distributed by a third party and takes no responsibility for the misdistribution of these materials in any case.
The customer agrees not to enter the same room the Family Friendly technician is working on or has equipment in. In the interest of safety, we advise that:
- The carpet may remain damp for several hours after the completion of the work. This may result in a slip hazard when walking from the carpet to hard floors such as tiles or floor boards
- We will need to use electrical items and we ask you to be careful not to trip over any cords and keep children and pets away from equipment that may be turned on
- We may need to place in the laundry or bathroom a bucket that contains a heater and hot water.
For safety reasons, people and pets should be kept out of the area and away from the bucket for the duration of the works.
In addition, we ask you to advise our technicians of any potential hazards that may exist within the house or grounds prior to commencement of work. Family friendly cannot guarantee that all stains will be removed upon cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, Family Friendly cannot be responsible for any pre-existing condition that is not apparent upon visual inspection. These conditions may include but not be limited to:
- Fugitive dyes not properly set in manufacture or re-dyeing
- Lounge suites that have water or solvent soluble coloured backing material
- Carpet that has been over-stretched during laying or suffers from de-lamination
- Carpet that has suffered sun-damage, making it fragile or affecting dye-colour
- Markers used on carpet, fabric backing or padding
- Bodily fluids within mattresses Family Friendly will only warrant claims with respect to workmanship of the services provided if the claim is reported within 7 days of completion of the work. In the event of a customer complaint, the customer undertakes to give Family Friendly the opportunity to rectify all work.
- Minimum callout fees apply.
CARPET CLEANING – SPECIFIC INFORMATION
Prices are subject to a maximum room size of 14 square metres. Steps are quoted per stair. Prices are subject to the condition of the carpet. Difficult stains may incur an additional charge.
UPHOLSTERY- SPECIFIC INFORMATION
Price is per seating position and subject to the condition of the upholstery. Additional charges may apply for recliners, ottomans and chaises and will be quoted as such.
LEATHER- SPECIFIC INFORMATION
Leather is subject to additional charges on normal upholstery pricing, and subject to the condition of the lounge. Family Friendly cannot be responsible for dye migration or damage due to pigmented leather not correctly sealed. Aniline and Simi Aniline leathers cannot be cleaned.
MATTRESS- SPECIFIC INFORMATION
The customer must identify any latex prior to any Family Friendly mattress cleaning service.
FABRIC PROTECTION
The customer agrees that they have been informed that there are various types of fabric protection and the type used by Family Friendly could best be described as a stain release. This means that on each type of carpet its reaction is slightly different and it is not intentionally designed for water to bead up on the carpet but for the stain that is caused by any spillage to be released from the carpet. Should the spillage or stain be a caustic, acid or dye then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.
DRAPERY/CURTAIN CLEANING
Family Friendly will not be held responsible for any unforeseen adverse conditions relating to delamination, dye movement, nor ultra violet light (UV) damage that may occur in relation to the carrying out of the service on fabric/material, even if the apparent UV damage is not visible nor ascertainable at time of providing the service. The customer acknowledges, that subject to certain fabrics and materials, shrinkage may occur up to three percent (3%) of the total curtain area and no responsibility will be accepted by Family Friendly
PAYMENT
Payment should be by Cash or Card. If payment is made by Credit Card and the transaction cannot be completed for any reason, then payment will be considered to be “On Account” per the Terms and Conditions. If an account is given and payment is not made by the due date, or payment is dishonoured or otherwise, Family Friendly reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.
CANCELLATION FEES AND SURCHARGES
Family Friendly reserves the right to charge customers a cancellation fee (minimum of $65) if adequate notice is not given for the cancellation of the booked job. Adequate notice is at the discretion of operator whom takes your call. Surcharges may be charged on jobs booked after hours, public holidays, or when more than one operator is required.
BROCHURES AND ADVERTISING MATERIAL
When stated on all advertising material the following conditions apply. Room is a maximum room size of 14 square metres. Any room larger will be classified as two rooms. Discounting of smaller spaces is up to the technician or call centre operator. Discounting of smaller spaces is not a requirement. All pricing is subject to inspection and additional charges may be incurred for stain removal, treatment of carpets or rooms that are more heavily soiled, dual process and additional services. It is up to the individual technician or call centre operator to honour any kind of advertising material that has been retained by the customer and is out of date or proven by Family Friendly records to be out of date. Family Friendly’s advertising material is distributed by a third party and takes no responsibility for the misdistribution of these materials in any case.
